General Terms and Conditions for Travel

1. Scope of Application and Definitions

1.1. These General Terms and Conditions (“GTC”) apply, regardless of the booking method, to all contracts concerning day and weekend events between Leitz-Park Marketing GmbH (“we,” “us,” “our,” “tour operator”) and the traveller(s) (“traveller,” “you,” “your,” “customer”) according to § 651a para. 5 No. 2 of the German Civil Code (BGB), are considered travel contracts within the meaning of package travel law and are therefore also referred to herein as travel contracts. These GTC supplement the statutory provisions. Deviating provisions in the individually concluded travel contract take precedence over these GTC. If, however, you have booked an event that does not qualify as a travel contract under package travel law, our General Terms and Conditions for Day and Weekend Events and Tours shall apply.

1.2. Travelers within the meaning of these GTC include both the persons offering to conclude a travel contract with us (“applicant”) and the other travellers. If the applicant and the travellers are not the same persons, please refer to Section 2.3.

1.3. Any general terms and conditions of the travellers shall not become part of the travel contract concluded between you and us.

1.4. Terminology

Below, we explain several terms that are used frequently in the following sections:

1.4.1. “Travel Contract”: This refers to the contract concluded between us and the traveller(s), which typically constitutes a package travel contract as defined § 651a para. 1 of the German Civil Code (BGB). If, in exceptional cases, a different type of contract is concluded between us (e.g., an accommodation contract, i.e., a contract for the paid provision of accommodation), the following provisions apply accordingly, unless mandatory statutory provisions take precedence.

1.4.2. “Durable Medium”: A durable medium (see § 126b BGB) may take the form of, for example, paper, fax, email, SMS, USB sticks, memory cards, hard drives, or even a voice message.

1.4.3. “Unavoidable, Extraordinary Circumstances”: Circumstances are deemed unavoidable and extraordinary if they are beyond the control of the party invoking them, and their consequences could not have been avoided even if all reasonable precautions had been taken (§ 651h para. 3 S. 2 BGB).

2. Conclusion of the Travel Contract

2.1. Listings, descriptions, price lists or tables, and other promotions or advertisements of travel services provided by us — including those that refer to a specific period and/or state a specific price and/or other services and obligations — do not constitute an offer in the legal sense. Rather, these are merely invitations to potential customers to submit an offer to conclude a travel contract with the corresponding content.

2.2. By booking the travel services (travel registration), you are making a binding offer to enter into a travel contract with us. We are entitled to accept this offer within a reasonable period of time, at least three business days after receiving the offer. No specific form is required for the offer and acceptance. Please note: A confirmation that we have received your offer to conclude a contract does not constitute a booking confirmation and therefore does not establish a contract.

2.3. You are liable for all obligations of the travellers for whom you make the booking as if they were your own, provided that you have expressly and separately assumed this responsibility.

2.4. If we accept your offer to conclude a travel contract, we will send you a travel confirmation and invoice in text form. The basis of the offer and the acceptance, and thus of the travel contract, is exclusively the content of the current hotel and/or service description applicable for the relevant travel period as issued by us, along with the content of the travel confirmation and invoice.

2.5. Intermediaries (e.g., travel agencies, online platforms) and third parties engaged to provide services on our behalf (e.g., hotels) are not authorized or otherwise entitled to make agreements, provide information or give assurances that would modify the contents of the travel contract as derived from our current travel description valid for the travel period and the content of the travel confirmation/invoice, and/or go beyond our travel description or the services contractually promised in the travel confirmation/invoice, and/or contradict them.

2.6. At the time of, or immediately after, the conclusion of the contract, the tour operator will provide the traveller with a copy or confirmation of the travel contract on a durable medium in accordance with legal requirements, unless the traveller is entitled to a paper confirmation under Art. 250 § 6 para. 1 sentence 2 Introductory Act to the Civil Code (EGBGB).

2.7. If the content of the travel confirmation deviates from the content of the booking, this shall be considered a new offer from the tour operator, to which we are bound for a period of ten days. The travel contract will be concluded on the basis of this new offer if:

- the tour operator has clearly informed you about the changes with regard to the new offer and fulfilled its pre-contractual information obligations, and

- you explicitly accept the new offer within the binding period — either by express declaration or by making a down payment.

2.8. For bookings made through electronic business transactions (e.g., internet), the following provisions also apply to the conclusion of the contract:

2.8.1. You will be informed of the online booking procedure on the relevant website.

2.8.2. You will be provided with options to correct input errors, delete entries, or reset the entire booking form, the use of which will be explained.

2.8.3. The contract languages available for the online booking process are German and English.

2.8.4. If we store the contract text, you will be informed about this and about your ability to access

the text at a later date.

2.8.5. By clicking the button labelled “Order with obligation to pay” or a similar button within the online booking process, you are making a binding offer to enter into the travel contract in the form of your travel registration.

2.8.6. You will immediately receive an electronic confirmation of receipt of your travel registration (confirmation of receipt).

2.8.7. The submission of your travel registration by clicking the button “Order with obligation to pay” does not entitle you to the conclusion of a travel contract.

2.8.8. The travel contract is concluded only upon our travel confirmation, which is provided on a durable medium. If the travel confirmation is displayed immediately on the screen after you click the “Order with obligation to pay” button, the travel contract is concluded with the display of that confirmation. In this case, a separate notification of booking receipt under Section 2.8.6 is not required, provided that you are given the option to save on a durable medium or print the travel confirmation. The binding nature of the contract is not dependent on whether you actually make use of these options to save or print.

3. Payment

3.1 We may only demand or accept payments on the travel price prior to the end of the trip if a valid travel guarantee fund exists in accordance with §§ 651 r f. BGB, and the customer has received the insurance certificate (Sicherungsschein) including the name and contact details of the insurer in a clear, understandable, and prominent manner.

3.2 After the contract has been concluded, and upon delivery of the insurance certificate, a down payment of 20% of the travel price becomes due. For bookings made 30 days or fewer before the start of the trip, the entire travel price is due immediately, provided we have met our obligations regarding the delivery of the insurance certificate (see Sections 3.1 and 3.2, sentence 1).

3.3 Any outstanding balance is due 30 days before the start of the trip, provided that the insurance certificate has been issued and the tour operator can no longer exercise the right of withdrawal for the reason stated in Section 7. A separate request for payment of the remaining travel price is not required.

3.4 If the customer fails to make the down payment and/or final payment by the agreed payment deadlines, even though we are prepared and able to properly perform the contractual services, have met our statutory information obligations, and no statutory or contractual right of retention exists on the part of the customer, we are entitled, after issuing a reminder with a deadline, to withdraw from the travel contract and charge the customer cancellation fees in accordance with Section 5.

3.5 Upon/ after the conclusion of the travel contract, we will provide you with the detailed program, which generally consists of a travel description, a daily itinerary, a list of travel services, and further information regarding the travel price and dates. We are entitled to withhold the delivery of the detailed program until the down payment or total price has been fully paid in accordance with the above provisions.

3.6 The payment terms are specified in the offer description.

4. Changes to Services Before the Start of the Trip That Do Not Affect the Travel Price

4.1 Deviations in essential characteristics of travel services from the agreed contents of the travel contract that become necessary after contract conclusion and are not made in bad faith on our part are permitted before the start of the trip, provided that the deviations are insignificant and do not impair the overall nature of the trip.

4.2 We are obligated to inform you of any changes in services immediately after becoming aware of the reason for the change, on a durable medium, in a clear, understandable, and prominent manner.

4.3 If there is a significant change to a main characteristic of a travel service or a deviation from specific customer requirements that became part of the contract, you are entitled to, within a reasonable deadline set by us when notifying you:

- either accept the change,

- or withdraw from the travel contract free of charge,

- or request participation in a substitute trip, if we offer such a trip.

If you do not respond within the deadline, your acceptance of the change is assumed.

If the substitute trip is of equal quality but involves lower costs for us, we will refund the difference in accordance with § 651m para. 2 BGB.

If you withdraw from the contract, we will reimburse you the travel price in accordance with Section 5.4.

5. Withdrawal by the Traveller Before the Start of the Trip; Cancellation Fees; Transfer of the Contract

5.1 The traveller may withdraw from the travel contract at any time before the start of the trip. The withdrawal must be declared to us. It is recommended that the withdrawal be made on a durable medium. Failure to start the trip is generally treated as a withdrawal. The date of withdrawal is determined by the receipt of the withdrawal declaration by us.

5.2 If the traveller withdraws from the travel contract before the start of the trip or does not begin the trip, we lose the right to the travel price. Instead, we may demand reasonable compensation, provided that the withdrawal is not attributable to us and that no unavoidable, extraordinary circumstances occur at the destination or its immediate vicinity which significantly impair the execution of the trip or the transportation of persons to the destination.

The compensation is calculated based on the travel price minus the value of expenses saved by us and what we have acquired through any other use of the travel services.

You are free to provide proof that we actually incurred a lower loss. To simplify the process, we have standardized our compensation claim based on the expected savings in expenses and the expected income from alternative use of the travel services, depending on the remaining time between the receipt of the withdrawal and the start of the trip. The compensation is calculated based on the time of receipt of the withdrawal using the following cancellation flat rates:

5.3 The traveller remains entitled to provide evidence that the compensation owed to us is significantly lower than the compensation flat-rate compensation we are claiming.

5.4 If we are obligated to refund the travel price due to the traveller’s withdrawal, we will reimburse the amount already paid in accordance with Section 5.2.

5.5 In the event of a withdrawal, any issued airline tickets, train tickets, ferry tickets, and other vouchers or documents entitling the holder to services from third parties must be returned.

5.6 The traveller’s statutory right under § 651 e BGB to request, by notice on a durable medium, that a third party assume the rights and obligations under the travel contract in their place is not affected by the above conditions. Such a declaration is in any case timely if it reaches us seven days before the start of the trip. In this case, we may demand reimbursement of any actual and reasonable additional costs incurred, with proof, or object to the third party's participation if they do not meet the contractual travel requirements.

6. Rebookings

6.1 Changes to the travel date at your request are possible up to 30 days before the start of the trip. Aside from the actual additional costs incurred, there are no further charges; in particular, we do not charge a processing fee. You are welcome to inquire with us in advance about the exact costs of the rebooking.

6.2 Changes made from 30 days before the start of the trip, regardless of the type of trip, are only possible after prior withdrawal of the trip. This does not apply to rebooking requests that incur only minor costs.

7. Withdrawal by Us Before the Start of the Trip

7.1 If we are prevented from fulfilling the travel contract due to unavoidable, extraordinary circumstances, we may withdraw from the contract by issuing a declaration of withdrawal immediately after becoming aware of the reason for withdrawal and before the start of the trip.

Such circumstances also include situations where, before the start of the trip, we become aware of serious personal reasons related to the traveller that indicate a substantial risk of disruption to the trip.

7.2 If we withdraw from the travel contract under the provisions of this section 7, we will refund any payments already made in accordance with Section 5.4.

8. Liability of the Tour Operator

8.1 Our contractual liability for damages that are not related to injury to life, body, or health, and that were not caused intentionally or by gross negligence, is limited to three times the travel price.
Any mandatory claims under international conventions or applicable statutory provisions based on such conventions are not affected by this limitation.

8.2 Our liability for claims based on tort is limited to three times the travel price, provided that the damage was not caused intentionally or by gross negligence by us or a service provider and does not involve injury to life, body, or health.
Any mandatory claims under international conventions or related statutory provisions remain unaffected by this limitation.

8.3 If international agreements or statutory provisions based on such agreements apply to a travel service, which either establish a claim for damages against the service provider only under certain conditions or limitations, or exclude such a claim entirely, or make the assertion of a claim for damages subject to certain conditions or limitations, then these conditions or limitations also apply in our favour.

9. Notification of Defects

9.1 If the trip is not performed free of travel defects, the traveller may request that the issue be remedied. If the traveller fails to report the defect due to their own fault, and we are therefore unable to take corrective action for this reason, the traveller loses the right to a reduction in under § 651m BGB and the right to compensation under § 651n BGB.

9.2 The traveller is obligated to report any travel defects immediately. Please contact us on-site for this purpose using the contact information provided in your travel confirmation. If you fail to notify us immediately as required by this section, and we are unable to address the complaint as a result, you will not be entitled to a reduction in price or compensation.

10. Complaint Procedure and Online Dispute Resolution

If you are not satisfied with the performance of the contractual services, you can contact our customer service at:

Leitz-Park Marketing GmbH
Am Leitz-Park 6
35578 Wetzlar
Germany

Phone: +49 6441 2080-119 | Monday to Friday between 9:00 am and 5:00 pm

Phone: +49 6441 2080-400 |outside the stated hours

Email: visitleitzpark@leica-camera.com

We do not participate in out-of-court dispute resolution procedures. Nevertheless, we are legally required to inform you that such procedures are conducted by the following authority: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, Phone: +49 7851 7957940, Fax: +49 7851 795794, Email: mail@verbraucher-schlichter.de.

11. Passport and Visa Requirements as well as Health Formalities

11.1 We will inform travellers of the general passport and visa requirements as well as health-related formalities of the destination country, including the approximate deadlines for obtaining any required visas.

11.2 It is exclusively the traveller’s responsibility to comply with all passport, visa, and health-related formalities related to the booked travel services. In particular, you and the travellers are obliged to apply for, verify the accuracy of, and carry all necessary personal identification, passports, visas, import documents, and any other required travel documents required by you and the travellers for the performance of the trip and the provision of travel services. We are not liable for any violation of such regulations and their consequences. This does not apply if we have provided you with no, insufficient, or incorrect information.

12. Travel Cancellation Insurance

We recommend that you take out travel cancellation insurance and travel assistance insurance that covers costs related to return transport in case of accident, illness, or death. The cost of this insurance is not included in the travel price, and such insurance cannot be booked through us.

13. Final Provisions

13.1 If you and/or the travellers are merchants or legal entities under public law, or have no general place of jurisdiction within Germany, then the place of jurisdiction shall be our registered office in 35578 Wetzlar.

13.2 You and the travellers are only entitled to offset claims against us if such claims are undisputed by us or have been legally established.

13.3 For the travel contract and all agreements entered into between you and/or the travellers and us in connection with it, only the law of the Federal Republic of Germany shall apply. The UN Convention on Contracts for the International Sale of Goods is excluded, unless the application of the law of another country, particularly the home country of you and/or the travellers, is mandatorily required by law.

13.4 If any individual provisions of these GTC or of the travel contract, or parts thereof, should be or become invalid or unenforceable, the enforceability and validity of the remaining provisions shall remain unaffected. An invalid or unenforceable provision shall be replaced by a provision that most closely reflects the intent and purpose of the invalid or unenforceable one.

Leitz-Park Marketing GmbH
Am Leitz-Park 6
35578 Wetzlar
Germany

Phone: +49 6441 2080-119 | Monday to Friday between 9:00 am and 5:00 pm

Phone: +49 6441 2080-400 |outside the stated hours

Email: visitleitzpark@leica-camera.com

Version: May 2025